This chapter explores how companies must evolve from linear, transaction-based partner models to dynamic, multi-party ecosystems. It outlines the structural limitations of legacy channel sales and introduces a new model based on integration, co-selling, and marketplace presence. The discussion focuses on how changing buyer behavior requires organizations to redesign ecosystem architecture, reclassify partner roles, and support decentralized execution. Readers will gain a blueprint for building an agile, scalable partner ecosystem that supports varied go-to-market pathways while aligning internal capabilities with customer-driven growth expectations.
Discover how EQ and AI combine to transform leadership, operations, and growth in today’s partner-led, marketplace-driven ecosystem.
Download your COMPLIMENTARY COPY of The Modern Partner Ecosystem: Blueprint for Revenue Leadership Guide. The ultimate guide to designing, enabling, and scaling a modern partner ecosystem—based on an exclusive strategic conversation with Jason Glass.

EQ + AI: The New Formula for Partner Ecosystem Success
In this episode of ZINFI’s podcast series, Sugata Sanyal, Founder & CEO of ZINFI, hosts Jason Glass, Global Head of Partner Sales at SugarCRM, for a deep dive into the next wave of innovation in the partner ecosystem. The two explore how emotional intelligence (EQ) and artificial intelligence (AI) are not just shaping go-to-market strategies but redefining leadership, operations, and revenue growth.
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