Alerts management enables UCM users to create and maintain alerts, so end users are promptly notified when they need to be. The platform’s native functionality provides configurable business or ad hoc alerts, including custom entities, and can take the form of in-app alerts, push notifications, email alerts or SMS alerts.

Alerts lists are displayed with options to create, edit, delete and search. For each alert, the platform shows the module name, action, frequency interval, whether the alert is an email or SMS or both, and the expiration date. Users can view and manage the metadata associated with the alert, the message recipients see when they receive the alert and the alert assignment history.

Key Features Include:

• Manage alert metadata
• Configure alerts carriers
• Access assignment history