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  • Products
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      • Partners
        Unifies global partner management with structured programs.
      • Programs
        Automates recruitment, onboarding, and partner program setup.
      • Contracts
        Manages contracts through entire partner engagement cycle.
      • Plans
        Automates planning for internal and external collaboration.
    • Enable
      • Content
        Securely store, customize, and share marketing materials.
      • Videos
        Centralized partner video management for training efficiency.
      • Learning
        Offers SCORM-compliant training for partner enablement.
      • Assets
        Automates co-branding and digital asset distribution.
    • Market
      • Email
        Launch co-branded campaigns through email automation.
      • Social
        Simplifies syndicated social media content distribution.
      • Microsites
        Creates co-branded microsites and landing pages for partners.
      • Events
        Creates co-branded event campaigns for partner engagement.
    • Sell
      • Referral
        Empower affiliates to register referrals & manage commissions.
      • Deals
        Collaboratively close opportunities with partners faster.
      • Co-Sell
        Streamlined partner collaboration for joint sales opportunities.
      • CPQ
        Automates quoting with configurable pricing and approvals.
    • Incentivize
      • Commissions
        Calculates commissions based on defined partner performance.
      • MDF
        Automates funding requests and marketing activity approvals.
      • Rebates
        Manages rebates tied to performance-based milestones.
      • Payment
        Unified hub streamlines claims, approvals, and analytics tracking.
    • Accelerate
      • Community
        Facilitates peer collaboration and informal knowledge sharing.
      • Marketplace
        Enables storefront access to partner ecosystem applications.
      • Support
        Validating, prioritizing, escalating and resolving support tickets.
      • Mobile
        Offers mobile-first partner tools and management capabilities.
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    • Partner Relationship

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      Partner relationship management activities focus on internal channel management optimization and automation to simplify how partners do business with a vendor.

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    • Best Practices Guidebook

      Modernizing Channel Marketing: AI and Ecosystem Enablement Cover
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      The Channel’s Shift to Partner-Led With AI
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      Hyperscalers, ISVs, and AI: Shaping the Future of B2B Software Distribution cover
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      Definitive Guide to a Partner Ecosystem-First Sales Strategy
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      The Partner-Led Digital and AI Transformation
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      Outcome-Driven Solutions: The Catalyst for AI Transformation

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  • Products
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    • Market
      • Email
      • Social
      • Microsites
      • Events
    • Sell
      • Referral
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      • Co-Sell
      • CPQ
    • Incentivize
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      • Rebates
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      • Chief Partner Officer
    • By Initiatives
      • Partner Onboarding
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Partner Support Management

Partner Support Management provides a structured system to swiftly resolve issues, ensuring problems don’t linger. Partners benefit from automated escalation, ticket tracking, and prioritization via a support application with a Knowledge Base. This process guarantees faster resolution, minimizes operational impact, and maintains high service quality, significantly boosting partner satisfaction and efficiency.

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Support Management

Support Management Monitor and manage

Monitor and Manage Situations

Streamline issue resolution and maintain uninterrupted service quality through a unified partner support system.

  • Manage, track, and close partner support tickets efficiently.
  • Automate ticket creation with unique IDs for easy accountability.
  • See ticket status, owner, and category in real time.

Deliver faster, more transparent resolutions that minimize downtime, enhance responsiveness, and strengthen overall partner satisfaction.

Customer Insights

Gain actionable visibility into partner and customer interactions to improve service delivery continuously.

  • View tickets, communications, and resolution timelines comprehensively.
  • Monitor KPIs: response time, resolution rate, escalations.
  • Use analytics to identify trends, issues, and improvements.

Empower your support teams with data-driven insights that enhance service quality, accelerate responses, and drive sustained customer loyalty.

Partner Support Customer Insights
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Best Practices Resources

Browse & Access our Industry Best Practices Webinars, Best Practices Guidebooks and Analyst Reports

  • Best Practices Webinars

    Learn from industry analysts and ZINFI experts various aspects of Channel Marketing, Partner Management etc.

    Attend or Watch
  • Best Practices Guidebooks

    Learn how you can build a high performing channel by optimizing your partner training, recruitment, demand-gen and more.

    Download for FREE
  • Analyst Reports

    Read up on how ZINFI stands out among industry competitors and what our visionary Unified Partner Management platform brings to the game.

    How We Differentiate

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Recent Posts

  • First Principles Drive Modern Partner Ecosystem Success Best Practices
  • The New Partner Chief: Driving Revenue Through Data-Driven Orchestration and AI Automation within the Partner Ecosystem
  • Beyond the Channel: Navigating the Nuance and Complexity of Today’s Partner Ecosystem

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