Partner Support Management

ZINFI’s Partner Support Management application is a high-density service orchestration engine within the ACCELERATE zone, specifically engineered to maintain peak operational efficiency across the global partner ecosystem. Functioning as the Single Source of Truth (SSoT) for technical and administrative issue resolution, this application utilizes a low-code architecture to automate the entire ticket lifecycle. By providing a structured framework for automated escalation, prioritization, and real-time tracking, the platform ensures that critical partner problems are resolved swiftly and never linger.

Support Management

Monitor and Manage Situations

Streamline issue resolution and maintain uninterrupted service quality through a unified partner support system.

Manage, track, and close partner support tickets efficiently.
Automate ticket creation with unique IDs for easy accountability.
See ticket status, owner, and category in real time.

Deliver faster, more transparent resolutions that minimize downtime, enhance responsiveness, and strengthen overall partner satisfaction.

Customer Insights

Gain actionable visibility into partner and customer interactions to improve service delivery continuously.

View tickets, communications, and resolution timelines comprehensively.
Monitor KPIs: response time, resolution rate, escalations.
Use analytics to identify trends, issues, and improvements.

Empower your support teams with data-driven insights that enhance service quality, accelerate responses, and drive sustained customer loyalty.

Frequently Asked Questions

How is prioritization handled?

Granular engine assigns higher priority to tickets from “Strategic” partners via automated rules.

Can we integrate Zendesk/Jira?

Yes. API-first design syncs tickets bi-directionally with internal helpdesks.

Does it support SLA notifications?

Absolutely. Triggers alerts to managers if tickets exceed defined response thresholds.

Can we customize intake forms?

Yes. Forms adapt dynamically to capture specific metadata based on the issue category.

Is the Knowledge Base linked to other modules?

Yes. Technical docs from “Content Library” or videos from “Learning” can be linked directly.

Partner Support Management

Support Management

Monitor and Manage Situations

Customer Insights

Frequently Asked Questions

Ready to Scale Your Partner Ecosystem?