Partner ecosystems are no longer a nice-to-have—they’re the cornerstone of modern SaaS strategy. This chapter explores the evolution from traditional channel models to networked collaboration. You’ll learn why partnerships rooted in influence, trust, and value delivery outperform linear sales models. Discover how companies use ecosystems to reduce CAC, expand reach, and drive post-sale success through integrated solutions, digital advocates, and data-driven co-selling. The partner ecosystem is now a strategic growth engine—and this chapter lays out the why.
Operational Excellence for the Modern Channel
Download your COMPLIMENTARY COPY of Scaling with PartnerOps Guide. Operational Excellence for the Modern Channel.
This guidebook was built from a robust podcast conversation with Kristin Carnes, a leader in partner operations strategy. It captures her insights and real-world examples to help you architect a high-performing PartnerOps function.

Scaling Partner Ecosystems with Strategy, Programs & PartnerOps
In this insightful episode of the ZINFI PartnerOps Podcast series, Sugata Sanyal, Founder & CEO of ZINFI, speaks with Kristin Carnes, Vice President of Global Channel Programs & Operations at Netskope, about the critical role of PartnerOps in scaling global partner ecosystems. With over a decade of experience in high-growth security companies, Kristin offers tactical insights into how operations, strategy, and programs converge to enable scalable partner success.
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