Clarktel Telecommunications is a communications and IT infrastructure services company providing products and services to small, medium and large businesses from its headquarters in Akron, Ohio. As an NEC Channel Partner, Clarktel is an exclusive reseller of NEC telecommunications platforms, including the UNIVERGE® SV9000 series, UNIVERGE 3C and UNIVERGE Blue Business Cloud Services, which it offers to a variety of industry sectors.
As a small company, Clarktel doesn’t have a marketing department or a formal marketing team. While the company has used marketing consultants in the past, Clarktel decided to try a new tool for generating qualified leads in-house without increasing headcount. That’s when the company began to investigate NEC’s Channel Marketing Automation partner portal, which is a core feature of ZINFI’s Unified Channel Management technology encompassing partner recruitment, engagement, enablement and management. The goal of incorporating the partner portal into their marketing activities was to put the Clarktel brand and NEC product lines directly in front of customers, increase awareness, build customer loyalty, and create interest both in additional products and upgrades of existing solutions.
Clarktel began using NEC’s Channel Marketing Automation partner portal about two months ago. To get a jump-start on learning to use the partner portal, they hired a consultant to help. “We could see from the beginning that this was a powerful tool that we could use to help increase awareness and grow our business,” says Terry Clark, CEO of Clarktel, “so we hired a consultant to become familiar with the platform and to execute our first campaign.” After that, the staff received training themselves through the self-help functions of the portal and ZINFI support staff.
So far, Clarktel has executed two email campaigns focused on migrating existing NEC UNIVERGE SV8100 customers to the UNIVERGE SV9100 platform. They utilized NEC’s turnkey campaigns provided through the portal and have generated excellent results. In the first campaign, Clarktel sent out emails to 158 prospects. Of those potential customers, 50 actively engaged with the campaign, 15 are in the sales pipeline, and five have already converted to new sales. Clark estimates that using the partner portal has helped his company achieve an increase of 10% to 15% in lead generation over the first two months using the tool. Pleased by the initial results, Clark met with his team to discuss the tool and encourage its continued use.
As Clarktel moves forward with NEC’s Channel Marketing Automation Program, they plan to investigate ways to integrate data and functionality from GoldMine, a tool they use to manage CRM functions. They are also planning to use the partner portal in conjunction with a planned call center campaign, and are exploring the possibility of an NEC campaign aimed at the healthcare vertical.
Asked to provide advice for other NEC Channel Partners, Clark said, “Definitely make use of this tool. It’s an excellent tool for small businesses like ours. We only have 15 employees, and we can’t afford to hire a marketing person at this time.” In reference to a training session on the partner portal provided by ZINFI, Anitra Taylor, administrative assistant at Clarktel, noted that the training “touched on exactly what we needed to do. They did a good job.”
ZINFI Technologies, the leader in Unified Channel Management (UCM) innovation, enables vendors and their channel partners to achieve profitable growth predictably and rapidly on a worldwide level. Headquartered in Silicon Valley, USA and founded by channel veterans with extensive global channel management experience, we at ZINFI see an immense opportunity to build high-performing sales channels by deploying an easy-to-use, comprehensive and innovative state-of-the-art SaaS Unified Channel Management automation platform that streamlines and manages the entire partner lifecycle through three core state-of-the-art SaaS applications—partner relationship management, channel marketing management and channel sales management. In 26 countries, these three core UCM SaaS applications are locally supported by ZINFI’s global marketing services team members.
NEC Corporation of America (NEC) is a leading technology integrator providing solutions that improve the way people work and communicate. NEC delivers integrated Solutions for Society that are aligned with our customers’ priorities to create new value for people, businesses and society, with a special focus on safety, security and efficiency. We deliver one of the industry’s strongest and most innovative portfolios of communications, analytics, security, biometrics and technology solutions that unleash customers’ productivity potential. Through these solutions, NEC combines its best-in-class solutions and technology, and leverages a robust partner ecosystem to solve today’s most complex business problems. NEC Corporation of America is a wholly-owned subsidiary of NEC Corporation, a global technology leader with a presence in 160 countries and $28 billion in revenues. For more information, please visit www.necam.com.
Clarktel Telecommunications is a small telecommunications and IT infrastructure services company in Akron, Ohio. The company lacks a marketing department and has no formal marketing team. Clarktel began using NEC’s Channel Marketing Automation Program, powered by ZINFI Unified Channel Management technology, to bring its lead generation activities in-house. Using turnkey campaigns provided by NEC through the partner portal, Clarktel executed two email campaigns over a two-month period, achieving a response rate of more than 30%, adding 15 prospects to the sales pipeline, and closing five sales of NEC’s telecom platforms. Pleased with the results, Clarktel plans to continue using the partner portal for other campaigns planned during the final two months of 2016, and will investigate integrating its CRM tool, GoldMine, with the partner portal in future marketing activities.
“Everything has been working well. All of my experience with the partner portal has been good so far,” said Anitra Taylor, administrative assistant at Clarktel. Asked if she would recommend the partner portal to other NEC Channel Partners, Anitra responded “Absolutely!”
Website : http://www.clarktel.net/
Headquarters : Akron, OH
Contact : 4330-869-8657
Sector : Telecommunications
Solutions offered : Telecommunications and IT infrastructure products and services
Annual revenue : $1.4 million FY15
Employees : 15; 5 active in sales