Success Stories

Illumine Energy Wins Confidence of Prospective Customers by Implementing ZINFI Channel Marketing Automation Platform

Illumine Energy Wins Confidence of Prospective Customers by Implementing ZINFI Channel Marketing Automation Platform

Renewable energy market in India places a premium on long-term investment and transparency; Illumine responds by automating product registration and warranty documentation using ZINFI software

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Overview

Illumine Energy, headquartered in Kochi, India in the state of Kerala, is a top player in the renewable energy market in both India and the UAE. The company manages every facet of large-scale renewable energy projects for a variety of clients, including hospitals, shopping centers, manufacturers and other commercial buildings as well as residential customers. Illumine has relationships with a number of leading renewable energy product vendors from around the world, but its offerings extend beyond providing equipment to encompass the entire spectrum of complex project requirements, including site audit, engineering, permitting, installation, final inspection, interconnection, and monitoring and maintenance.

Challenges

Renewable energy—and particularly solar energy—represents a rapidly growing market in India, and the competition among companies like Illumine is fierce. Return on investment and long-term reliability of equipment are among the most important requirements that potential customers bring to new energy initiatives. While Illumine distinguishes itself from competitors by offering a 25-year warranty for the solar panels it installs, prospective clients can be skeptical of product warranties in a marketplace where key product information like serial numbers is often collected manually and warranty documentation can be minimal at best. Illumine was looking for a way to automate the collection of this data and generate high-quality warranty documents to give prospects confidence in the long-term viability of their projects and make the data collection process much more efficient.

Solution

To solve this problem, Illumine recently launched a channel marketing automation platform from ZINFI, a global leader in Unified Channel Management (UCM) software offering modular solutions to a broad range of marketing challenges. Companies of all sizes can adopt ZINFI’s channel marketing software in stepwise fashion, one module at a time, to automate workflows, generate broader awareness of their offerings, and develop more efficient marketing and sales motions.

After installing the ZINFI platform, Illumine immediately began using it to create a customized workflow in which all of the solar panels it installs are scanned with a mobile device at the installation site, thereby establishing a database containing product serial numbers, manufacturing information, batch numbers, installation site and date, type of project, and other details for each project and customer. This information is not only shared with customers via the ZINFI partner portal, but can also be compiled to instantly generate a complete warranty document that customers can use to communicate with product vendors directly.

Having this information at their fingertips makes a significant difference for customers, and is a key selling point. “Our customers are reassured to know that even if Illumine is not around 10 years from now they will have all the documentation they need to pursue any warranty claims,” says Anwar Babu, Chief Technical Officer at Illumine. “The collected data is a crucial form of certification for customers, and having a way to automate the data collection and documentation processes helps us sell our products and services.”

Results

In addition to boosting the confidence of prospective customers, Illumine’s new workflow for compiling product and project information saves Illumine employees huge amounts of time. “It’s not an easy task writing down serial numbers—which are long and complicated—by hand,” says Babu. “When you have 300 panels on a project it can take a long time and people can make mistakes. With our new system, it’s easy for any employee to collect the data because the ZINFI platform is so easy to use.”

Babu says he would “absolutely” recommend the ZINFI marketing automation platform to other organizations, including customers and equipment vendors. “It’s really fantastic,” he says, noting that Illumine has used the software on around 70 projects since installing it a few months ago. “It’s wonderful because when we are talking about our product warranty with prospects we can log into the platform and show them how other customers are accessing and using the information.” Babu and Illumine are now looking ahead and exploring other ways to use the ZINFI platform to further automate and refine their sales and marketing processes.

At a Glance

Illumine Energy

Website: https://www.illumineenergy.com/

Headquarters: Kochi, India

Contact: +91-484-255 7377; [email protected]

Industry: : Renewable energy

Solutions: Products and comprehensive services for renewable energy projects, including site audit, engineering, permitting, installation, final inspection, interconnection, and monitoring and maintenance

Solutions Offered Using ZINFI Platform: On-grid, off-grid, hybrid solar installations for commercial buildings, hospitals, shopping malls, manufacturers and residential customers

Number of Employees: 28, 7 of whom are actively selling products

Background

  • Illumine Energy, a leading provider of renewable energy products and services in India and the UAE, needed to automate processes for collecting product and warranty information for solar installations

Solution

  • ZINFI channel marketing automation software, which Illumine is using to create a customized workflow for product registration and warranty documentation

Results

  • Much more efficient workflow, increased confidence among prospective customers and increased sales; 70 new projects since launching the ZINFI platform

About Illumine Energy

Established in the year 2012, Illumine is a top player in the development, acquisition and long-term management of large-scale solar projects and smart energy solutions. We operate in both the centralized energy market and the evolving distributed energy market around the India and UAE. We manage the design, engineering, product procurement, documentation, installation and maintenance of power plants. We have one of the largest footprints of clean energy projects in India, including the largest portfolio of installed solar rooftop projects in the country. Our solar power plants currently generate more than 3 megawatts of energy, and we are in the process of constructing plants that will generate an additional 750 kilowatts of energy. We focus on project (versus product) sales, providing energy auditing and turnkey solutions, and helping customers make profitable investments. Illumine is continually investing in new technologies and product offerings with a focus on pure solar economics. Learn more at www.illumineenergy.com.

 

About ZINFI Technologies

ZINFI Technologies, Inc., the leader in Unified Channel Management (UCM) innovation, enables vendors and their channel partners to achieve profitable growth predictably and rapidly on a worldwide level. Headquartered in Silicon Valley, USA and founded by channel veterans with extensive global channel management experience, we at ZINFI see an immense opportunity to build high-performing sales channels by deploying an easy-to-use, comprehensive and innovative state-of-the-art SaaS Unified Channel Management automation platform that streamlines and manages the entire partner lifecycle through three core state-of-the-art SaaS applications—partner relationship management, channel marketing management and channel sales management. In 26 countries, these three core UCM SaaS applications are locally supported by ZINFI’s global marketing services team members.

For more information about ZINFI’s Unified Channel Management platform, please visit our website at www.zinfi.com. You can also follow ZINFI Technologies on LinkedIn and at the ZINFI Channel Marketing Best Practices blog.

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